Delivery and Returns
A standard delivery charge of £5.95 applies to orders under £100.
For orders over £100 delivery is free.
Delivery is by Royal Mail and is tracked and confirmed and takes 4 – 7 working days. Express delivery on all orders is £8.95 and takes up 2 – 4 working days. A signature is required for this.
Delivery outside the UK is by DPD and is calculated by weight and size. Delivery is tracked and takes 4-7 working days usually.
Delivery for orders up to 20kg is available to select countries through the website. If no shipping options are available to you at checkout, please email us at firstname.lastname@example.org – it may be that your order surpasses 20kg or we don’t currently ship to your country. We can provide a tailored quote in these circumstances.
Brexit: Please take note of any customs or VAT charges which may be associated with your order upon arrival in your country.
When the order is dispatched confirmation will be sent to the email address provided at the time of ordering.
If for any reason you wish to return an item, this can be done for a refund or exchange. Please contact us and make the return within 14 days of receiving the item in re-saleable condition. Please use original packaging where possible and include the return slip in the package. Please remember that the goods remain your responsibility until we receive them, so we strongly recommend that you use a tracked and insured service. Except in the case of damaged or faulty goods you are responsible for the return postage.
Our returns address is:
New Street Market
70 New Street
IP12 1 DX
PLEASE NOTE: if the value of goods returned causes your total order value to fall below our threshold for free delivery, our standard £5.95 delivery charge will be deducted from your refund.
We take great care when packing and delivering your goods. If they reach you in less than perfect condition, please contact us as soon as you can (and no later than 14 days after delivery) so that we can arrange a replacement or refund which we will do on receipt of the item(s).